FAQ

Sorelle Care


Why choose Sorelle Care?

At Sorelle Care, we are dedicated to providing you with the finest European beauty products, designed with exquisite ingredients and leading innovative technologies.

Our shared passion and expert knowledge of skin and personal care, combined with renowned and trusted manufacturers ensures that our products are safe, good for the environment, and good for you.

Where are your products manufactured?

Our products are made in Siegelsbach, Germany and manufactured by the trusted European company Mann & Schröder. For over 60 years Mann & Schröder have been developing and producing beauty and personal care products of excellent quality to all of Europe.

What makes your products Vegan?

Our products do not contain any animal ingredients, or animal derived ingredients and are manufactured in a cruelty-free environment.

Are your products cruelty free?

Yes. All of our products and ingredients are not tested on animals. Sorelle Care is dedicated to providing our customers with products with the safest ingredients that are tested and made through an ethical practice.

How can I contact Sorelle Care directly?

Please feel free to contact us anytime with any question at info@sorellecare.com We love to hear from our customers!

Do you offer Affiliate Programs?

Yes we do. If you are interested, please feel free to visit our Affiliate Program page for more information on how to apply.

Do you offer wholesale orders?

We are always looking to share our unique and wonderful products with link-minded retail stores.

To initiate the application process, you may apply via our Business Buyers page. After submitting this form, we will review your application and if approved, we will contact you as soon as possible.

Sorelle Care Products


How do I learn more about the products?

After you have found the perfect product, you can read the benefits and usage tips on each product detail page.

The information is located on the top right of the page. All the available colors, formulations, and sizes are listed below the detail text.

How can I view product ingredients?

To view the ingredients of any particular product, just click on the image of the ingredients list under the main photo!

How do I get notified about sales & promotions?

To receive notifications about any sales, promotions, contests or giveaways we are having, sign up for the SC Newsletter! You can unsubscribe at any time.

Do you offer gifts?

Searching for that perfect gift? You’ve come to the right place! Browse our Gifts section to view the newest gift sets and selections for the season.

How do I submit a review for a product?

Simply locate the product on our website that you would like to review, then located under the product information click ‘Write A Review’.

Orders


Do I need a SorelleCare.com account to place an order?

No, setting up an account for purchases is optional.

Most of our communication regarding your order occurs automatically by email.

What are your payment methods?

Sorelle Care accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. You can also complete your order through paypal.

What currency is the displayed price in?

All of our prices are displayed in USD

The item I want to purchase is sold out. What do I do now?

Some pages have an "email me" feature that lets us notify you when your product is back! If the product says "coming soon" or "temporarily out of stock," come visit us again.

How will I know if my order has been received?

Once your order has been placed you will receive an email notification.

How do I view the status of my order?

You will receive a tracking number once your order has been shipped which you will be able to monitor as it is being delivered to you.

Shipping & Returns


Where do you ship?

Currently we ship to the contiguous United States, as well as Alaska, Hawaii, Guam, American Samoa, Virgin Islands, Puerto Rico, Marshall Islands, Northern Mariana Islands, Federated States of Micronesia, Palau, AP, AA, AE.

What shipping method do you use?

Our products are fulfilled and shipped to you using Amazon’s Fulfillment service who work with a variety of regional carriers. For a full list of carriers, as well as their contact information, please click here 

How long will it take for my order to arrive?

Depending on where you are located, your shipment time (excluding handling time) is listed below. 

Region

Address Type

Shipping Time

Contiguous United States

Street, PO Box

4-7 Days

Alaska, Hawaii

Street, PO Box

6-10 Days

Guam, American Samoa, Virgin Islands, Puerto Rico, Marshall Islands, Northern Mariana Islands, Federated States of Micronesia, Palau

Street, PO Box

7-10 Days

AP, AA, AE

Street

14-28 Days


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